Retail Store Manager
Outcomes:
Communicate effectively with a range of stakeholders using a variety of communication tools. Analyse and interpret financial information and develop an action plan to address possible shortcomings. Manage employee performance to achieve specific objectives in a retail environment. Oversee all aspects of the supply chain to achieve specific objectives in a retail environment. Manage all operational aspects of a retail store.
duration
18 Months | 18 Classes
Entry requirements
NQF level 4 qualification
Introduction
The purpose of this qualification is to prepare a learner to manage the functions of a sustainable retail establishment, and to achieve the objectives of the business while addressing the expectations of all stakeholders. Classroom debate, case studies and student presentations all contribute to lively and enriching course content.
Overview of the High-Level Programme
Module 2: Customer Service
Module 3: Asset and Risk Management
Module 4: Retail Marketing
Module 5: Retail Management
Module 6: Retail Financial Management
Module 7: Communication
Module 8: Human Resources Management Module 9: Logistics and the Supply Chain
Workplace Evidence
Prescribed workplace evidence must be collected and endorsed by the student’s mentor/supervisor in the workplace and submitted to NVO for final assessment.
External Integrated Summative Assessment (EISA)
NVO will issue a Statement of Results (SoR) once the programme and all assessments have been completed successfully. EISA (External Integrated Summative Assessment) exam to be booked directly with W&R SETA once NVO programme is completed. Exam fee payable directly to W&R SETA (exam fees to be found on W&R SETA website). The Novia One mock examination will be venue based to simulate exam conditions as applied by the EISA exam. Students will receive a certificate of competence against the qualification directly from QCTO after successfully passing the EISA.
Contact us for more information
To find out how you can gain a formal qualification for your skills and hard-earned work.
Testimonials
I LOVED THE Generic Management (Customer Management) programme and I still implement all that I learned through the programme.
