Retail Store Manager

Retail Store Manager


Communicate effectively with a range of stakeholders using a variety of communication tools. Analyse and interpret financial information and develop an action plan to address possible shortcomings. Manage employee performance to achieve specific objectives in a retail environment. Oversee all aspects of the supply chain to achieve specific objectives in a retail environment. Manage all operational aspects of a retail store.


18 Months | 18 Classes

Entry requirements

NQF level 4 qualification

The purpose of this qualification is to prepare a learner to manage the functions of a sustainable retail establishment, and to achieve the objectives of the business while addressing the expectations of all stakeholders. Classroom debate, case studies and student presentations all contribute to lively and enriching course content.

Module 1: Retailing
Module 2: Customer Service
Module 3: Asset and Risk Management
Module 4: Retail Marketing
Module 5: Retail Management
Module 6: Retail Financial Management
Module 7: Communication
Module 8: Human Resources Management Module 9: Logistics and the Supply Chain

Prescribed workplace evidence must be collected and endorsed by the student’s mentor/supervisor in the workplace and submitted to NVO for final assessment.

NVO will issue a Statement of Results (SoR) once the programme and all assessments have been completed successfully. EISA (External Integrated Summative Assessment) exam to be booked directly with W&R SETA once NVO programme is completed. Exam fee payable directly to W&R SETA (exam fees to be found on W&R SETA website). The Novia One mock examination will be venue based to simulate exam conditions as applied by the EISA exam. Students will receive a certificate of competence against the qualification directly from QCTO after successfully passing the EISA.

Contact us for more information

To find out how you can gain a formal qualification for your skills and hard-earned work.


I LOVED THE Generic Management (Customer Management) programme and I still implement all that I learned through the programme.

Neil Heslop Sasfin Relationship Manager- Business and Commercial Banking

Thank you Novia One Business School for the transformative work that you do which creates a fertile environment for graduates such as myself to flourish and advance not only in academia but in the professional space as well.

Tshepang Pitsi Skills Development Intern

Before I did the programme with Novia One Business School, I wasn’t sure where I was heading in my life. Since I graduated things have been looking up for me and I’ve just been growing every day since I got the job at Direct Axis.

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