Retail Chain Store Manager

Retail Chain Store Manager


Maintain and improve customer service standards in a retail chain store. Manage stock levels and retail chain store operations. Minimise shrinkage and losses. Plan to improve the bottom-line contribution of a retail chain store.


18 Months | 18 Classes

Entry requirements

National Senior Certificate (NSC) or National Vocational Certificate (NC (V)) at Level 4

The purpose of this qualification is to equip a student with the knowledge, skills and competencies to perform the duties of a Retail Chain Store Manager and oversee the functions of a branch in a retail chain organisation. Students will be equipped with the skills and attitudes required to: ● Manage operational processes ● Maintain retail chain store stakeholder relations ● Implement plans to improve sales ● And manage risk and maintain assets.

Module 1: Retail Operations Management
Module 2: Communications in Retail
Module 3: Leading Teams in a Retail Chain Store Environment
Module 4: Managing Service Standards of a Retail Chain Store
Module 5: Stock Control in a Retail Chain Store
Module 6: Implementing Promotional Activities in a Retail Chain Store
Module 7: Concepts and Principles of Improving the Financial Performance of a Retail Chain Store

Prescribed workplace evidence must be collected and endorsed by the student’s mentor/supervisor in the workplace and submitted to NVO for final assessment.

NVO will issue a Statement of Results (SoR) once the programme and all assessments have been completed successfully. EISA (External Integrated Summative Assessment) exam to be booked directly with W&R SETA once NVO programme is completed. Exam fee payable directly to W&R SETA (exam fees to be found on W&R SETA website). The Novia One mock examination will be venue based to simulate exam conditions as applied by the EISA exam. Students will receive a certificate of competence against the qualification directly from QCTO after successfully passing the EISA.

Contact us for more information

To find out how you can gain a formal qualification for your skills and hard-earned work.


I LOVED THE Generic Management (Customer Management) programme and I still implement all that I learned through the programme.

Neil Heslop Sasfin Relationship Manager- Business and Commercial Banking

Thank you Novia One Business School for the transformative work that you do which creates a fertile environment for graduates such as myself to flourish and advance not only in academia but in the professional space as well.

Tshepang Pitsi Skills Development Intern

Before I did the programme with Novia One Business School, I wasn’t sure where I was heading in my life. Since I graduated things have been looking up for me and I’ve just been growing every day since I got the job at Direct Axis.

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