Generic_ManagementNQF4

National Certificate in Generic Management

INTRODUCTION

This qualification is intended for junior managers of small organisations or business units in medium and large organisations, as well as those aspiring to the positions of team leader, supervisor, foremen and section heads.

duration

12 Months | 14 Virtual Sessions

Entry requirements

NQF level 3 or qualification or equivalent

Introduction

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:

• Gathering and analysing information.

• Analysing events that impact on a business and its competitive environment.

• Complying with organisational standards.

• Motivating an individual or team.

• Negotiating in a work situation.

• Understanding the role of business strategy as it

applies to junior management.

• Managing the budget within a specific area of

responsibility.

• Applying management principles and practices within a specific area of responsibility.

• Managing work unit performance to achieve goals.

• Behaving ethically and promoting ethical behaviour in a work situation.

• Demonstrating an understanding of the

consequence of HIV/AIDS in a work unit.

Overview of the High-Level Programme

Module 1: Business Communication Overview of the Communication Process Verbal Communication Writing Skills Business Writing Skills

Module 2: Understanding the Numbers Estimates, Measurements & Calculations Financial Literacy Introduction to Statistics Understanding Budgets

Module 3: The Business Environment The Core Business of an Organisation Achieving Objectives – A Systematic Approach Business Meetings Ethical Behaviour & Code of Conduct HIV/AIDS

Module 4: Working in Teams Working Together Motivating a Team Managing Individual and Team Performance

Module 5: Leadership Understanding Leadership Responsibilities of a Team Leader

Module 6: Customer Service Customer Service Customer Service Standards Measuring Customer Satisfaction Corrective Action

Outcomes

The students who achieve this qualification will be able to demonstrate competencies in management relating to planning, organising, leading, controlling and ethics. Overall, this qualification will ensure students are capable of the following:

1. Developing plans to achieve defined objectives.

2. Organising resources in accordance with a

developed plan.

3. Leading a team to work cooperatively to achieve objectives.

4. Monitoring performance to ensure compliance

to a plan.

Contact us for more information

To find out how you can gain a formal qualification for your skills and hard-earned work.