HIGHER CERTIFICATE
Business Banking
INTRODUCTION
The business of banking is an ever-changing entity, and so it is incumbent on those who work in this fast-paced industry to ensure they remain future fit, relevant and up to date with the very latest developments. This bespoke programme has been carefully designed to ensure that students continue to position themselves as experts in their field to the continued benefit of their employers, colleagues and clients.
duration
12 Months | 14 Virtual Sessions
Entry requirements
NQF level 4 qualification
Overview of the High-Level Programme
I. Module 1: Understanding the Business Banking Landscape
1.1 Introduction to Business Banking in South Africa
1.2 Regulatory Environment in Business Banking
1.3 Ethical Considerations in Banking
1.4 Overview of Fintech in Business Banking
1.5 The Role of AI and Data-Driven Decision-Making in Business Banking
1.6 Case Studies and Group Discussion
II. Module 2: Role of a Trusted Advisor, Sales & Relationship Management, and Digitalisation in Business Banking
2.1 Role and Responsibilities of a Trusted Advisor
2.2 Key Skills of a Trusted Advisor: Communication, Empathy, Trust-Building, etc.
2.3 Relationship Management and Sales Techniques in Business Banking
2.4 Balancing Digitalisation with the Human Touch in Customer Relationships
2.5 Overview of Digital Tools and Platforms for Relationship Management
2.6 Case Studies and Role-Playing: Digital Engagement while Preserving Personalisation
III. Module 3: Understanding and Managing Risks in Business Banking
3.1 Overview of Risk Management in Business Banking
3.2 Identifying and Managing Various Types of Risks: Credit Risk, Market Risk, Operational Risk and Cyber Risk
3.3 Regulatory Considerations and Compliance in Risk Management
3.4 Case Studies and Risk Management Exercises
IV. Module 4: Business Banking Products and Services & Understanding Credit
4.1 Overview of Products and Services in Business Banking
4.2 Credit Products and Their Management
4.3 Developing and Marketing New Products
4.4 Innovations and Design Thinking in Product Development
4.5 Case Studies and Group Projects
V. Module 5: Enhancing Customer Experience in Business Banking
5.1 Importance of Customer Experience in Business Banking
5.2 Strategies for Enhancing Customer Experience
5.3 Digital and Mobile Banking Solutions and Their Impact on Customer Experience
5.4 Case Studies and Customer Experience Design Exercise
VI. Module 6: Understanding Banking Ecosystems and Growth Strategies
6.1 Overview of the Banking Ecosystem
6.2 The Role of Partnerships and Collaborations
6.3 Positioning for Growth: Market Analysis, Strategic Planning and Execution
6.4 Case Studies and Strategic Planning Exercise
VII. Module 7: Future of Business Banking
7.1 Trends Shaping the Future of Business Banking: AI, Data Analytics, Fintech Innovations
7.2 The Role of Innovation and Design Thinking in Shaping the Future
7.3 Anticipating and Adapting to Regulatory Changes
7.4 Case Studies, Group Discussions, and Future Planning Exercise
Contact us for more information
To find out how you can gain a formal qualification for your skills and hard-earned work.