Qualification | Part-Time

SAQA ID

NQF

Credits

7345, 7356 & 7347

Level 5

51

Sales and Customer Service Programme

ACCREDITED FULL OR PART QUALIFICATIONS CAN BE STRUCTURED AS LEARNERSHIPS OR SKILLS PROGRAMMES

This program enhances how banking salespeople execute in all of their interactions with customers, whether a scheduled multi-attendee meeting or an promptu one-to-one. Anytime a salesperson meets with a customer, there are two processes happening simultaneously.

While salespeople have typically been trained to focus on the selling process, from the customer’s perspective there is also a buying process that must be recognized and understood. This programme has been designed to specifically solve this misalignment between the two processes in the context of banking.

Qualification Details