Retail Chain Store Manager

Retail Chain Store Manager


Retail Chain Store Manager


12 Months | 13 Virtual Sessions

Entry requirements

Matric and working in a retail chain store

Total number of days out of the office

13 Days, 9h00 – 16h00

The purpose of this qualification is to equip a student with the knowledge, skills and competencies to perform the duties of a Retail Chain Store Manager and oversee the functions of a branch in a retail chain organisation. Students will be equipped with the skills and attitudes required to: ● Manage operational processes ● Maintain retail chain store stakeholder relations ● Implement plans to improve sales ● And manage risk and maintain assets.

EISA (External Integrated Summative Assessment) exam to be booked directly with FAIS one NVO programme is completed.

Exam fee payable directly to FAIS (exam fees to be found on FAIS website). The Novia One mock examination will be venue based to simulate exam conditions as applied by the EISA exam.

Module 1: Retail Operations Management
Module 2: Communications in Retail
Module 3: Leading Teams in a Retail Chain Store Environment
Module 4: Managing Service Standards of a Retail Chain Store
Module 5: Stock Control in a Retail Chain Store
Module 6: Implementing Promotional Activities in a Retail Chain Store
Module 7: Concepts and Principles of Improving the Financial Performance of a Retail Chain Store

Prescribed work experience must be endorsed by the student’s mentor/supervisor and submitted to NVO for final assessment.

1. Maintain and improve customer service standards in a retail chain store.
2. Manage stock levels and retail chain store operations.
4. Minimise shrinkage and losses.
5. Plan to improve the bottom-line contribution of a retail chain store.

Contact us for more information

To find out how you can gain a formal qualification for your skills and hard-earned work.


I LOVED THE Generic Management (Customer Management) programme and I still implement all that I learned through the programme.

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Thank you Novia One Business School for the transformative work that you do which creates a fertile environment for graduates such as myself to flourish and advance not only in academia but in the professional space as well.

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Before I did the programme with Novia One Business School, I wasn’t sure where I was heading in my life. Since I graduated things have been looking up for me and I’ve just been growing every day since I got the job at Direct Axis.

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