Higher Certificate in Client Experience 4.0
INTRODUCTION
This programme equips students with the skills required to personalise services and create great client experience within the physical and digital world. With the impact of technology set to play an ever-increasing role, students will gain a clearer sense of direction, clarify roles and responsibilities, improve operating processes and bolster both interpersonal and inter-team relationships.
duration
12 Months | 13 Virtual Sessions
Entry requirements
National Senior certificate and/ or higher certificate
Overview of the High-Level Programme
Module 1: Team Building
Module 2: Leadership Development
Module 3: Management Practices
Module 4: Strategy and Fintech
Module 5: Business Analysis
Module 6: Digital and Personalised Client Experiences
Outcomes
1. Analytics, innovation and complex problem solving.
2. Communication, presentation, critical thinking and analysis.
3. Active learning, creativity, originality and initiative.
4. Attention to detail, trustworthiness and emotional intelligence.
5. Reasoning, problem solving, ideation, leadership and social influence.
6. Coordination and time-management.
Contact us for more information
To find out how you can gain a formal qualification for your skills and hard-earned work.